No wonder Jesus hated bankers

I just got a call from Nebraska from a woman who works for PayPal. She had heard I was having trouble linking my bank account and wanted to help. You’d think it would be easy linking a PayPal account to your bank account, wouldn’t you? After all, it’s a globally recognised payment gateway and, thanks to apartheid, Oscar Pistorius and Jacob Zuma, quite a lot of people have heard of South Africa.

But it’s not easy. Inexplicably, you first have to create an online profile with First National Bank, which isn’t my bank and, after this, never will be.

In theory, once your accounts have been validated by both PayPal and FNB, it’s a simple matter of linking them. Thing is, FNB keeps telling me that “some errors have occurred”. It would ruin the game were they to tell me what these errors were. Instead, they give me a clue. “E-100 mammoth.otp.PrepareOTPNavigator returned false with a success code.” Success is written in capital letters to fool me into thinking I have somehow succeeded.

The Nebraska woman asked me to hold on while she contacted someone at FNB. From Nebraska? At 4.55pm? My heart sank. I’m not ashamed to admit I cried a little while she kept me on hold. The next voice I heard was straight outta Manenberg. She led me through the same steps I’d been following for the last two days. I knew exactly what was going to happen the moment I pressed Confirm. I recited the error message to her, which, judging by her reaction, she’d never heard before. After an awkward lull in the conversation while I sobbed quietly, she said she was transferring me to online banking, cut me off and went for a drink in the parking lot.

If my friend in Nebraska really wanted to help me, she’d invite me to come and live with her. I would cook and clean and go fishing for bears (it’s best to put a whole salmon on your hook) if she promised that I would never again have to deal with FNB. Or Telkom.

There is some urgency to this matter. My international fans have been extraordinarily generous and I need to access my $58 as soon as I can.

7 thoughts on “No wonder Jesus hated bankers

  1. Sue King says:

    Been there, done that, years ago…. it seems that absolutely nothing has changed 🙁

  2. Geraldine Lange says:

    I filled in the on line form 5 times and every time it kicked back at me. I too, do not have an FNB account and had to jump through excruciating hoops just to access PayPal. People at PayPal took me through the process and, like Ben, I didn’t only cry I also screamed !!
    It took me at least 3 weeks to be allowed to have Paypal. My client paid me and the money sits in my account and I am too terrified to attempt to retrieve it. So there it sits. Stupidest thing I ever did !

  3. Stephen Walker says:

    Love the way you crucified Jesus, PayPal and FNB.

    1. Ben Trovato says:

      Thanks. Tell Dane I say hi.

  4. Godfrey says:

    Our South African boytjie over in the US of A, Elon Musk, was a founder investor in a forerunner of PayPal, ’nuff said!

  5. I feel you to the skin buddy. I have had numerous clumsy and hurting experiences with Paypal at the same levels and disappointments and could not share more than you have done. Congratulations for your $58. You deserve this and much more friend. I love reading all your articles and hope to put them into Swahili one day now that SA has embraced Swahili as one of the national languages!

  6. Good luck with that. It took me over three months to sort out the FNB/Paypal debacle….. Try and see it as a lesson on How to Be More Patient.

Leave a Reply

Your email address will not be published. Required fields are marked *